You'll find two types of podcasts here, Des as the guest, and Des as the host. As a guest I tend to talk about everything you'd expect me to be asked about: startups, founding a company, your first customers, how to build a product, what is JTBD, and all that jazz. As a host I mostly speak to fellow intercomrades and the occasional hero of mine to ask questions I've long wanted to know the answer to.
External podcast appearances
Dan Martell Escape Velocity: Building The Right Product
Dan asked about everything from how Intercom started, our first releases, pricing, packaging, prioritisation, and even managing mental + physical health. This was recorded in a pre-COVID world so some answers don’t age well, forgive me.
The Indie Hackers Podcast: The path from minimum viable product to $50m a year
Courtland is amazing and the entire Indie Hackers community is incredible. I was thrilled to get to appear on the podcast. We discussed how Intercom got started, and got to where it is today and what I’ve learned along the way, from marketing, to product development and feature prioritization, to hiring, sales, and developing an effective vision that people can believe in.
Product strategy when scaling a company, you’re perhaps better off watching the https://youtu.be/msKFWXKVfQI
Founder Coffee (Salesflare): Des Traynor Intercom
How to build great products, Intercom, personal passions, and what I’d do differently if I was to do it all again
This Week in Start Ups: Intercom co-founder Des Traynor explains exactly how to ‘build the right thing’ and scale strategically with principles, values and mission @ LAUNCH incubator
Jason was kind enough to invite me to speak to his class for a 3rd time, this time my message was entirely about how to be sure you build the right thing and build the thing right. Slides + video also available.
The Big Tech Show: The fast and the notorious
You have to include at least one Irish podcast in here. Adrian is a friend and also a great tech. journalist, so discussions with him are always fun.
This was probably my favourite ever podcast to do for two reaosns: Firstly, Craig is an excellent interviewer and secondly, if I could go back to 2006 and tell Des he’d end up on the YC podcast, it’d blow his immature little mind. It’s also been one show that has resulted in more questions, and inbound asks than any other podcast I’ve done. Topics: starting up, getting customers, content marketing, product strategy, what I learned building marketing out for 2 years, and more.
The Official SaaStr podcast: SaaStr 155: Intercom Co-Founder, Des Traynor on Constructing The Right Brand Architecture, The Right Way To Integrate Customer Feedback Into Product Roadmap & Why There Is An Inverse Correlation Between Quality & Market Size
Harry Stebbings called me British twice in this recording so it’s remarkable I’m even including it here. But we did talk about lots of valuable start-uppy stuff. These episodes always sound like they’re recorded in a biscuit tin, no idea why.
Dorm Room Tycoon: How to make product decisions with Des Traynor
I spoke with William about Intercom’s product strategy and the central role vision formation plays within his company. Topics include prioritisation, the value of saying no to new features, and of course the jobs to be done framework.
The SaaS Revolution Show: Highs and Lows in Product and Marketing with Des Traynor
Recorded at a conference I had a great chat with Christoph Janz on every thing product-y, marketing, scaling and more.
The Heartbeat Podcast: Interview with Des Traynor, Co-founder of Intercom
Claire is incredible, she asks great questions and finds great guests (and then me). This is all about people, which is Claire’s raison d’etre
Foundr Magazine podcast with Nathan Chan: Everything you know about content marketing is wrong - Des Traynor
Nathan asked me all about how we think about content marketing, so I answered :)
Founder Chats: Des Traynor Intercom
I had a broad discussion with Josh on everything from starting startups, to education, hiring, bundling & rebundling of software and how Intercom used content marketing as a growth engine.
This Week in Start Ups: People & Product: Intercom co-Founder Des Traynor, on the importance of alignment, building a product first co., hiring by values, scaling carefully and avoiding churn
This is primarily about how to manage a growing company and the role of vision, mission, goals, strategies, tactics. I often say the main thing is to keep the main thing the main thing and that’s what this talk is about.
Startupgrind.com: Executing on your roadmap - Des Traynor Intercom co-founder
This entire talk is about how to curate your roadmap, what goes into it, and why.
This Week in Start Ups: Thinking through the Funnel - Des Traynor Intercom co-founder teaches the LAUNCH incubator how to acquire and retain customers
This was a talk I gave to the Launch incubator that focussed mainly on engaging customers at each & every part of the funnel, from the landing page through to the trial period.
Product Hunt Radio: Des Traynor
We get deep into the weeds of startup land. We discuss product market fit, advice to entrepreneurs, hiring, firing, productivity, and a lot more. More so than most podcasts this one goes deep.
How to make difficult product decisions in respect to adding and removing features, changing pricing, and packaging the product. Also the ways I observe founders struggle with weighing feedback.
The Growth Show (HubSpot): Product Strategy with Intercom co-founder Des Traynor
Meghan is one of the best marketers around, it was great to appear alongside her on Hubspot’s podcast.
Product People: Des Traynor on the forgotton job of every SaaS company
Justin Jackson is a smart thinker when it comes to all things SaaS. We talked about onboarding, forgotten jobs of software, how customer support is the new battleground and more.
Jobs-to-be-done radio (the Re-Wired group): JTBD at Intercom: Des Traynor on jobs to be done radio
Chris & Bob taught me pretty much everything I know about jobs-to-be-done so it was cool to speak on their podcast.
The Spoolcast: Des Traynor, Strengthening our design through Microcopy
This is an oldie. Once upon a time I used to give a talk that focussed on why the text used in products is perhaps 95% of the user’s experience. This is that talk in audio form.
Idea Magazine: Episode 3: Des Traynor
I ended up marrying the person who interviewed me on this podcast. So yeah.
Des on Inside Intercom
On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing. I’ve been lucky enough to interview sevaral remarkable people and, occasionally, be interviewed by members of our team.